Information Technology Services
Information Technology Services (ITS) caters to the diverse technology needs of University of Iowa students, employees, and visitors. ITS provides technical support, resources, and services to help everyone at the UI work smarter, faster, and safer.
UCR IT Contacts
Call the ITS Help Desk Classroom Hotline: 319-335-1976
This will go to a live help desk agent and will trigger our Neighborhood Support model where a nearby individual from our team will be able to respond quickly to emergency situations.
HSHP Dept IT Support
The most efficient method of requesting support is emailing the shared support mailbox: hshp-help@uiowa.edu
This mailbox automatically generates tickets for incoming emails, and we have multiple staff members able to monitor these tickets as they come in. This is particularly useful when a primary ETS staff member is out of the office for a given length of time.
Seeking in-person support by going to the IT office in HSAB 4500 is also acceptable but far less reliable. The nature of an ETS staff member’s job requires them to be on the move much of the time and the chances of catching them at their desk may be slim.
Contact the ITS Help Desk
The ITS Help Desk offers phone, email, and chat options for immediate support and can create/route tickets for individuals to their local ETS support staff.